Exotic Repair & Collision
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Privacy Policy

Effective October 9, 2026

Exotic Repair & Collision ("we", "us") runs the Exotic Repair app and myexoticrepair.com. This policy explains what information we collect when you use them, how we use it, and the choices you have.

Information we collect

  • Account details: your name, email, phone number and password (stored only as a secure hash). If you continue with Google or Apple, we receive your name and email (or Apple's private relay email) from them.
  • Your vehicles: year, make, model, trim, engine, color, VIN, license plate, paint code and mileage readings that you or the shop add, and the car's service history (oil changes, inspections).
  • Car documents (optional): photos or PDFs of your driver's license, registration and insurance card, and claim or police report numbers, if you add them, the shop asks for them, or the shop scans them when you check in. Only you and the shop can open them; the shop can send you copies, and shares them with your insurance company only when you ask us to handle a claim.
  • Repairs and service requests: appointments you request and the times the shop sets, repair status and notes, and the name and phone of anyone you ask us to contact about a visit.
  • Insurance claims: the insurer, claim number, adjuster and rental details for a repair you ask us to handle with your insurance, and what we and the insurer agree on.
  • Location (only when you ask): when you request a tow or ask the shop to come to you in the app and tap “Share my location once”, we receive your location that one time so the dispatched team can find you. The app doesn't track your location.
  • Photos: damage photos you send for an estimate, and progress photos the shop adds to your repair.
  • Messages: what you and the shop send each other in the app.
  • Estimates, change orders and invoices: including your approvals and any notes you add.
  • Payments: handled by Stripe. Card and Apple Pay / Google Pay details go directly to Stripe; we only receive whether a payment succeeded and its amount. We never see or store your full card number.

How we use it

To schedule and perform service on your vehicle, order the right parts, keep you updated on your repair, remind you about appointments and oil changes, send estimates and invoices and take payments, answer your messages, arrange a tow or on-site service when you ask, help with insurance claims when you ask us to, and keep your account secure. Appointment and document-expiry reminders you turn on are kept on your phone. We don't sell your information or use it for advertising.

Who we share it with

Only service providers that run the app for us, under their own security and privacy commitments: Vercel (hosting), Supabase (database), Stripe (payments), and Google or Apple if you choose to sign in with them. If you use Pro scan and allow it, the photo of your registration or insurance card is sent to OpenAI (our AI service provider) to read the details; OpenAI doesn't use it to train its models and keeps it for at most 30 days. Pro scan always asks first, and you can type the details instead. When the shop dispatches RAN for your requested service, we share your contact details, service details, and service address or one-time location with RAN and the dispatched service team. We share repair details with your insurance company only when you ask us to handle a claim, and with others only if the law requires it.

Keeping it safe

Your information is sent over encrypted connections, your password is stored as a one-way hash, and only you (when logged in) and our shop staff can see your repairs, messages and bills.

Your choices

You can update your details in the app, and ask us at any time to see or correct the information we hold about you.

Deleting your account

Delete your account anytime in the app (Account → Account settings → Delete my account), on our account deletion page, or by calling us. It takes effect right away: your login (email and password, or Google / Sign in with Apple) and your saved cars are deleted, you can no longer see your repairs, bills or messages in the app, and if you used Sign in with Apple we also revoke the app's access to your Apple ID. If you never had a repair, request or message with us, everything about you is deleted. Otherwise the shop keeps its records of your repairs, estimates, invoices, payments and messages, with your name and phone number, for as long as needed for warranty, insurance and tax purposes, then deletes them. You can ask us to erase those records sooner wherever the law allows.

Children

The app is meant for vehicle owners and isn't directed to children under 13.

Contact us

Exotic Repair & Collision, 699 Central Ave, Cedarhurst, NY 11516 · 516-295-2580 · 699central@gmail.com

We'll post any changes to this policy on this page with a new effective date.